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Return Policy
We will monitor closely all your orders and make sure that you receive them on time and that you are happy with what you purchased with us. If you are not fully satisfied with your order, you may return the item to us. Before returning any item to us, please make sure that you have read our Return Policy below.
New and Unused Items
You may return new and unused items to us within 15 days of receipt for a refund less Restocking Fee if the item is subject to such fee. We will deduct handling fee and actual shipping charges our manufacturer incurred in sending the item(s) to you. (Please see below our Restocking Fee Policy.) The item must be returned to us in its original packaging.
Please make sure to secure a Return Authorization Number or RAN before returning any item to us. We will give you clear instructions on how to return the package to us and provide you a return label once you have requested a RAN from us. Returns without a RAN will not be accepted at our warehouse. Please note that it is your responsibility to ship the item(s) back to us and the shipping charges will be paid by you.
Restocking Fees
There are items on our website that are subject to a Restocking fee. Restocking fee varies depending on the manufacturer. If you are unsure of the item that you wish to order, please check with us first if the item is subject to a restocking fee.
Made-to-Order, Custom Made, Special Order Products, Special Priced Items
Custom order, Made to Order, Special Order purchases, and Special Discounted Items (such as use of Coupon and special discounted items) are non-refundable. Please note that these are items that are made according to your preferred specifications. As we do not keep inventory of these items and we only make them as you order, we therefore cannot accept returns, exchanges or issue a refund.
Wrong and Defective Items
Upon receipt of the package from us, please make sure to inspect the items to ensure that you received the right item and that it is in perfect condition. If there is any damage or if any product is defective, or if you received a wrong item, please make sure to contact us within 5 days of receipt of the package.
If it’s a result of our error, we will issue you a call tag and arrange for shipment pickup from your place to our warehouse. As soon as our courier pick-up the package from your place, we will ship you the replacement for the same item within 24 hours.
Refund Policy
Upon receipt of the package and once our warehouse confirmed that the item you have returned is in good condition, we will issue you a refund within 5 business days. The same as the brick and mortar store. We will issue a credit to the same credit card that you used when you originally placed the order with us.
Product Warranty
All products are covered by the warranty of their respective manufacturers. If you have any questions about the warranty or want to make a claim and know the warranty cover for a particular product, please email us or call us. We will make sure to work with the manufacturer to work on your claim.
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