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Return Policy

We want you to have a convenient shopping experience, and be happy with your purchase at MetropolitanDecor.com.

It is good practice for online shoppers like you to read the store’s return policy for peace of mind and satisfaction with your purchases. 

Our return policy is based solely on our manufacturer’s return policy and most of them do not accept returns, or may require a 25% restocking fee within 15 days of receipt of order.

Please email us at info@metropolitandecor.com to learn more about the return policy of the specific brand or item you would like to purchase.

Each product page provides all the information you need including Return Policy, Dimensions, Material, and High Resolution Product Shots to help you decide in purchasing the products.

What are the items you could return?

We do not accept returns for items ordered other than the ones listed below:

  • Items received damaged or broken Incorrect items that were shipped 
  • Defective items due to manufacturing defects 
  • Mistakes in fulfillment of incorrect items by our suppliers.
What to do next? 

The best way to get the return/replacement expedited is to email us at info@metropolitandecor.com with the following info: 

  • Full Name of Recipient
  • Order Number 
  • Attachment of picture/s showing the damaged part of the item and packaging or box 
Once we receive your email, we will immediately provide you with instructions on what to do with the item. Please do not throw the box or any packaging materials that come with the item/s. 

Please make sure to inspect the delivered items once you have received them. We allow a 15-day grace period to return damaged or incorrect items shipped to you. 

Refunds or Store Credits will be processed after the damaged or incorrect items have been received by the manufacturer. Please allow 1 to 2 weeks for processing.