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Terms & Conditions

Thank you for visiting MetropolitanDecor.com.

Return Policy

We want you to have a convenient shopping experience, and be happy with your purchase at MetropolitanDecor.com.

It is good practice for online shoppers like you to read the store’s return policy for peace of mind and satisfaction with your purchases.

Our return policy is based solely on our manufacturer’s return policy and most of them do not accept returns, or may require a 25% restocking fee within 15 days of receipt of order.

Please email us at info@metropolitandecor.com to learn more about the return policy of the specific brand or item you would like to purchase.

Each product page provides all the information you need including Return Policy, Dimensions, Material, and High Resolution Product Shots to help you decide in purchasing the products.

What are the items you could return?

We do not accept returns for items ordered other than the ones listed below:

  • Items received damaged or broken Incorrect items that were shipped
  • Defective items due to manufacturing defects
  • Mistakes in fulfillment of incorrect items by our suppliers.
What to do next?

The best way to get the return/replacement expedited is to email us at info@metropolitandecor.com with the following info:

  • Full Name of Recipient
  • Order Number
  • Attachment of picture/s showing the damaged part of the item and packaging or box
Once we receive your email, we will immediately provide you with instructions on what to do with the item. Please do not throw the box or any packaging materials that come with the item/s.

Please make sure to inspect the delivered items once you have received them. We allow a 15-day grace period to return damaged or incorrect items shipped to you.

Refunds or Store Credits will be processed after the damaged or incorrect items have been received by the manufacturer. Please allow 1 to 2 weeks for processing.

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Terms of Use

We have prepared the information below to ensure that your experience on our website is one you'll want to repeat again and again. MetropolitanDecor.com provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may "bookmark" a particular portion of MetropolitanDecor.com and thereby bypass this agreement, your use of this site still binds you to the terms. Since MetropolitanDecor.com may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

Legal Information

MetropolitanDecor.com is expressly owned and operated by Modern Design Center, Inc. Unless otherwise noted, all design and content featured on MetropolitanDecor.com, including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by MetropolitanDecor.com & Modern Design Center, Inc.

This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of MetropolitanDecor.com. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from MetropolitanDecor.com. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

Limitation of Liability

Given the unpredictability of technology and the online environment, MetropolitanDecor.com does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. MetropolitanDecor.com shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on MetropolitanDecor.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers,

MetropolitanDecor.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MetropolitanDecor.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MetropolitanDecor.com shall issue a credit to your credit card account in the amount of the incorrect price.

Availability

At MetropolitanDecor.com, we go out of our way to select the kind of distinctive merchandise for which the MetropolitanDecor.com brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on MetropolitanDecor.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at 1.866.817.1878 8:00AM to 5:00 PM Pacific Standard Time.

Product Information

The prices displayed on MetropolitanDecor.com are quoted in U.S. Dollars and are valid and effective only in the United States and Canada.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Indemnification

You agree to indemnify, defend, and hold harmless MetropolitanDecor.com its owners, officers, directors, employees, agents, licensors and suppliers (collectively the "Merchandise Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, MetropolitanDecor.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

While we welcome your comments and feedback regarding MetropolitanDecor.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection.

Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through MetropolitanDecor.com shall become and remain the property of MetropolitanDecor.com. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

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Privacy Policy: What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Consent

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@metropolitandecor.com or mailing us at: MetropolitanDecor 337 N Vineyard Ave, Ontario California 91764 USA

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

E-Commerce

MetropolitanDecor.com is hosted on 3dcart. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through 3dcart’s data storage, databases and the general 3dcart application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then MetropolitanDecor stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read MetropolitanDecor’s Terms of Service.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows MetropolitanDecor to store information about your session (referrer, landing page, etc). _MetropolitanDecor_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _MetropolitanDecor_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@metropolitandecor.com or by mail at:

MetropolitanDecor: Re: Privacy Compliance of MetropolitanDecor
Modern Design Center, Inc
337 N Vineyard Ave 4F, Ontario California 91764 USA